About & Help

The people. The process. The practical details.

Meet SUHUE and find support for every step of your purchase.

Behind every celebration.

SUHUE offers Christmas trees, festive lighting and decorative products. Start with a product, compare the available sizes and specifications, and explore practical guidance before purchase.

For a different size, product configuration or larger order, contact us to discuss the requirements.

Shop all products
Lantern frames and LED lighting work in the SUHUE workshop; clarity-enhanced source photograph
Workshop photograph, clarity enhanced from the original.

Standard products

Explore the listed product sizes, options and prices. Check the details for the selected variant and confirm delivery requirements before purchase.

Custom & bulk enquiries

Tell us your preferred size, quantity, location and installation date. Configuration, feasibility and price must be confirmed for the request.

Inquiry

Factory & making

A closer look at making frames, arranging lights and preparing products for delivery.

Lantern frames and LED lighting work in the SUHUE workshop; clarity-enhanced source photograph
Workshop photograph, clarity enhanced from the original.

From frame to finished form

Wire and frame shaping, welding, covering and lighting work are part of the making process. The construction method and finish depend on the product. The images and films show workshop examples rather than specifications for every item.

A maker welding a lantern framework
Frame welding, original workshop photograph.
Framework making
Lighting layout
Workshop light test

Workshop process examples. These are not model-specific installation instructions.

Find the right size

Measure your space

Measure the finished display area, ceiling or outdoor height, footprint and access route. For walk-through designs, check entrance clearance as well as overall size.

Check the specification

Check the selected variant, materials, power requirements and model-specific information. Do not assume that every product has the same protection rating or installation method.

Understand the selected option

Select the required option to see its current price. Some options represent a deposit or custom request. Freight, taxes and the final configuration may need confirmation.

Find your product

Installation & delivery

Plan your delivery

Confirm the destination, packed dimensions, freight quote, loading and unloading access, and any lifting equipment required. Lead times depend on the exact product and order.

Prepare your space

Prepare suitable ground, fixing arrangements and electrical supply. Follow the model-specific assembly instructions and confirm who is responsible for installation. General guidance does not replace site-specific engineering.

Delivery inquiryShipping policy
A decorative product protected in a timber frame inside a shipping container
Protective packing example. Final packaging depends on the product.

Care & warranty

Care & storage

Disconnect power according to the instructions. Label and protect parts, record the assembly arrangement and follow the product-specific packing and storage requirements.

Returns & warranty

Confirm warranty coverage, exclusions, return eligibility and time limits for the exact order. Contact SUHUE if a term is not clear before purchase.

Return policy
Ask about your product

Contact

Include the product name or link, preferred size, quantity, destination and required date. These details help us respond to your request.

Inquiry
More information from SUHUE

Shipping & Delivery Policy

Last Updated: April 29, 2026

Based in the industrial hub of Dongyang, Zhejiang, [Dongyang Xuhui Landscape Engineering Co., Ltd.] leverages its strategic location near the world’s leading ports to provide efficient and reliable global shipping solutions. We are committed to ensuring your wholesale orders reach their destination safely and on time.

1. Origin and Port of Loading

  • Factory Location: Dongyang City, Zhejiang Province, China.

  • Primary Loading Ports: Our standard export ports are Ningbo (NB) and Shanghai (SH). Due to our proximity to the Yiwu International Logistics Center, we also offer flexible land-to-sea and China-Europe Railway Express options.

2. Trade Terms (Incoterms)

To ensure clarity in responsibility and cost, we primarily operate under the following terms:

  • FOB (Free On Board): We handle all domestic costs and customs clearance in China until the goods are loaded onto the vessel.

  • EXW (Ex Works): You arrange for pickup directly from our Dongyang factory.

  • CIF/CFR: We arrange and pay for shipping to your designated destination port.

3. Lead Time and Processing

  • Stock Items: Dispatched within 3–5 business days.

  • Mass Production/OEM: Lead times typically range from 15 to 45 days, depending on the order volume and customization requirements. Specific timelines will be detailed in your Proforma Invoice (PI).

4. Shipping Methods

  • Ocean Freight (FCL/LCL): The most cost-effective method for bulk B2B orders.

  • Air Freight: Ideal for high-priority or urgent industrial components.

  • International Express: We partner with DHL, FedEx, and UPS for sample deliveries and small trial orders, ensuring door-to-door service within 5–9 days.

5. Professional Export Packaging

We understand the rigors of international transit. All goods from our Dongyang facility are packed according to international export standards:

  • Reinforced corrugated cartons.

  • Customized wooden crates or fumigation-free pallets for heavy machinery/fragile items.

  • Moisture-proof inner wrapping for long-haul sea voyages.

6. Customs and Import Duties

Please note that all import duties, taxes, and local customs clearance fees at the destination country are the sole responsibility of the buyer. We provide all necessary documentation (Commercial Invoice, Packing List, Bill of Lading, and CO) to facilitate a smooth clearance process.

7. Tracking and Communication

Once your shipment leaves our factory or the port, we will provide you with:

  • Tracking numbers (for Express/Air).

  • Shipping advice and vessel tracking (for Sea Freight).

  • A dedicated account manager to assist with any logistics inquiries.